From Our Collection to Your Home

Every Dollyque order is prepared with the same care we hope you’ll give the heirloom inside.

From inspection to packaging, each piece is thoughtfully handled before beginning its next chapter.

Preparing Your Order

Before shipping, every garment is carefully reviewed one final time.

We verify:

• The item’s condition
• Measurements when needed
• Any included accessories
• Packaging presentation

Our goal is to ensure every order arrives just as described.

Packaging with Care

Each order is carefully wrapped to protect delicate fabrics during transit.

Whenever possible, garments are folded to minimize stress on lace, embroidery, smocking, and trims while arriving beautifully presented.

Because presentation matters just as much as protection.

Processing Time

Most orders are prepared and shipped within our stated processing window.

During especially busy seasons or holidays, preparation may take a little longer, but we always work to ship orders as quickly as possible without sacrificing quality.

Shipping

once your package is on its way, you’ll receive tracking information so you can follow its journey.

Delivery times are determined by the shipping carrier and may vary depending on your location.

Combined Orders

If multiple items are purchased together, we’ll combine shipping whenever practical and safe to do so.

This helps reduce unnecessary packaging while ensuring each garment remains protected.

International Orders

International customers are welcome whenever shipping is available.

Please note that customs fees, import duties, and taxes are determined by your country and are the responsibility of the buyer.

Lost or Damaged Packages

While we package every order with care, shipping carriers occasionally experience delays or damage.

If your package arrives damaged or appears to be lost, please contact us as soon as possible so we can help determine the best next steps.

Thank You

Every order represents more than a purchase.

It represents another beautiful story continuing with a new family.

Thank you for allowing Dollyque to be a small part of that journey. 🫶