Shipping policy

Shipping Policy

Chapter III — Ordering & Shipping

Preparing Every Story for Its Journey

Every piece that leaves Dollyque has been thoughtfully chosen for its beauty and charm. Before beginning its journey to you, each item is carefully inspected one final time, gently prepared, and beautifully packaged with the hope that it will become part of your family’s story for years to come.

Processing Time

Orders are typically processed and shipped within 2–5 business days (excluding weekends and holidays).

You will receive a confirmation email after placing your order, followed by a second email with tracking information once your package has shipped.

During holidays, special promotions, or periods of high order volume, processing times may occasionally be extended. If there is a significant delay, we will contact you as soon as possible.

Shipping Rates

Shipping charges are calculated at checkout based on your shipping address, package size, and selected shipping method.

Delivery

Once your order has been entrusted to the shipping carrier, delivery times are outside of our control. While we carefully prepare every order, Dollyque cannot guarantee carrier delivery dates and is not responsible for delays caused by weather, carrier disruptions, holidays, customs, or other circumstances beyond our control.

Lost, Delayed, or Damaged Packages

If your package arrives damaged, appears to be lost, or you receive the wrong item, please contact us at hello@dollyque.com as soon as possible.

We will gladly work with you and the shipping carrier to help resolve the issue.

Shipping Address Accuracy

Please carefully review your shipping address before completing your purchase.

Dollyque is not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error immediately after placing your order, please contact us as soon as possible. While we’ll do our best to update the address before shipment, we cannot guarantee changes once an order has entered processing.